Overview

The Beex Trigger node listens for specific events from the Beex Contact Center, such as contact creation, updates, calls, ticket labeling, queue updates, reminders, and WhatsApp template messages. It is designed to trigger workflows based on these events, enabling automation in contact center operations. For example, it can trigger a workflow when a new contact is created or when an inbound call is registered.

Use Case Examples

1. Trigger a workflow when a new contact is created to update a CRM system.
2. Trigger a workflow on inbound calls to log call details automatically.
3. Trigger a workflow on ticket labeling to notify support teams.

Properties

Output

JSON

• event - The type of event received from Beex Contact Center
• ``
  • *
    * `` - Additional data related to the event, provided as JSON

Dependencies

• Requires a webhook endpoint to receive POST requests from Beex Contact Center with event data.

Troubleshooting

• If no events trigger the workflow, ensure the webhook URL is correctly configured in Beex Contact Center to send events to this node.
• If events are not processed, verify that the selected event types in the node settings include the event type sent by Beex.
• Common error: 'noWebhookResponse' indicates the event type received is not among the selected event types; adjust the node settings accordingly.