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Callin.io

Activates an agent for calling purpose.

Callin → Start Call

AI-generated

Overview

This node activates an outbound call through the Callin.io service by starting a call with a specified agent. It is useful for automating outbound call workflows, such as customer support callbacks or sales calls, where you need to initiate a call to a phone number and assign it to a specific agent.

Use Case Examples

  1. Automatically start a call to a customer phone number and assign it to a sales agent.
  2. Trigger a callback to a user with their contact details and track the call via a webhook URL.

Properties

Name Meaning
Phone The phone number to call, required to initiate the call.
Name The full name of the person to be called, optional for identification purposes.
Email The email address of the person to be called, optional for additional contact information.
Agent Name or ID The identifier of the agent who will handle the call, required to assign the call to an outbound agent.
Webhook Url(optional) A webhook URL to receive call event notifications, optional for tracking call status.
Additional Fields Custom key-value pairs to send additional dynamic data with the call request, optional for extended metadata.

Output

JSON

  • phone - The phone number used to start the call.
  • full_name - The full name provided for the call.
  • email - The email address provided for the call.
  • agent_id - The ID of the agent assigned to the call.
  • n8n_webhook - The webhook URL provided for call event notifications.
  • dynamic_data - Additional custom fields sent with the call request as key-value pairs.
  • id - The unique identifier of the started call returned by the Callin.io API.
  • status - The status of the call initiation response from the API.

Dependencies

  • Callin.io API key credential required for authentication.

Troubleshooting

  • Ensure the API key credential is correctly configured and has permissions to start calls.
  • Verify the phone number format is valid and supported by Callin.io.
  • Check that the selected agent ID corresponds to an outbound agent available in the Callin.io system.
  • If the webhook URL is provided, ensure it is reachable and correctly configured to receive call events.
  • Common error messages may include authentication failures, invalid parameters, or network issues. Verify credentials, input data, and network connectivity to resolve these.

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