Change User For Case Soar
AI-generatedOverview
This node changes the user assigned to a case in the Soar system. It is useful in scenarios where case ownership needs to be transferred to a different user, such as reassigning tasks within a team or updating case responsibility due to personnel changes. For example, a security operations team might use this node to update the user handling a specific incident case in Soar.
Use Case Examples
- Reassign a case to a new user by providing the case ID, new username, department code, and reason for the change.
- Update the tenancy code associated with a case while changing the user responsible for it.
Properties
| Name | Meaning |
|---|---|
| Case ID | The ID of the case to retrieve and update. |
| User Name | Username of the user to whom the case will be assigned. |
| Department Code | Department code associated with the case. |
| Reason | Reason for changing the user assigned to the case. |
| Tenancy Code | Optional tenancy code for the case. |
Output
JSON
success- Indicates whether the user change operation was successful (true or false).response- The response data returned from the Soar API after attempting to change the user for the case.error- Error message if the operation failed.statusCode- HTTP status code returned from the API in case of failure.caseName- Name of the case, included in error output for context.
Dependencies
- Requires an API key credential for Soar API authentication, including an API URL and token.
Troubleshooting
- Common issues include invalid case ID or user name, resulting in API errors.
- Errors may occur if the API token is invalid or expired, causing authentication failures.
- Network issues or incorrect API URL can prevent successful requests.
- Error messages include HTTP status codes and response details to help diagnose problems.
- Use the 'continue on fail' option to handle errors gracefully and continue processing other items.