Create Case Soar icon

Create Case Soar

Create case in Soar

Create Case Soar

AI-generated

Overview

This node creates a case in the Soar system by sending case details to the Soar API. It is useful for automating the creation of cases with various attributes such as catalog type, customer, department, priority, and more. Practical examples include creating incident reports, service requests, or issue tracking cases in an automated workflow.

Use Case Examples

  1. Automatically create a case in Soar when a new support ticket is received.
  2. Generate a case in Soar with detailed metadata for incident management.

Properties

Name Meaning
Name of Case Name of Case to be created
Catalog Type Code Catalog Type Code for the case
Customer Code Customer Code for the case
Department Code Department Code for the case
User Name Username of the user assigned to the case
Case Code Code of the case, can be dynamically set from $JSON.code
Catalog Danger Level Code Danger level code for the case catalog
SLA Code Service Level Agreement code for the case
Catalog Resolution Code Resolution code for the case catalog
Catalog Priority Code Priority code for the case catalog
Description Description of the case
Date Detection Date and time when the case was detected
Date Occurrence Date and time when the case occurred
Attachment IDs Array of attachment IDs associated with the case
Type Type of the case (e.g., 2)
Options Options value for the case
More Information Additional information about the case
Tenancy Code Tenancy code for the case

Output

JSON

  • success - Indicates if the case creation was successful (true or false)
  • response - Response data from the Soar API after creating the case
  • caseName - Name of the case that was attempted to be created
  • error - Error message if the case creation failed
  • statusCode - HTTP status code returned on error

Dependencies

  • Soar API with API URL and token credentials

Troubleshooting

  • Common issues include invalid or missing API credentials, incorrect API URL, or malformed input data causing the API request to fail.
  • Error messages typically include HTTP status codes and response bodies from the Soar API, which help diagnose issues such as authentication failure, validation errors, or server errors.
  • To resolve errors, verify API credentials, ensure all required fields are correctly set, and check the API endpoint availability.

Discussion