Update Case Soar icon

Update Case Soar

Update case in Soar

Update Case Soar

AI-generated

Overview

This node updates an existing case in a Soar system by sending a PUT request to the Soar API with the specified case details. It is useful for scenarios where case information needs to be modified or corrected, such as updating case status, priority, or other metadata. For example, it can be used to update the description, priority, or attachments of a case based on new information.

Use Case Examples

  1. Updating the priority and description of a case after receiving new incident details.
  2. Modifying the SLA or danger level of a case to reflect changes in incident severity.

Properties

Name Meaning
Case ID The ID of the case to retrieve and update.
Name of Case Name of the case to be updated.
Case Code Code of the case, can be dynamically set from input JSON data.
Catalog Type Code Catalog Type Code for the case.
Customer Code Customer Code for the case.
Department Code Department Code for the case.
User Name Username of the user creating or updating the case.
Catalog Danger Level Code Danger level code for the case catalog.
SLA Code Service Level Agreement code for the case.
Catalog Resolution Code Resolution code for the case catalog.
Catalog Priority Code Priority code for the case catalog.
Description Description of the case.
Date Detection Date and time when the case was detected.
Date Occurrence Date and time when the case occurred.
Attachment IDs Array of attachment IDs associated with the case.
Type Type of the case (e.g., 2).
Options Options value for the case.
More Information Additional information about the case.
Tenancy Code Tenancy code for the case.

Output

JSON

  • success - Indicates if the case update was successful (true or false).
  • response - The response body from the Soar API after updating the case.
  • statusCode - HTTP status code returned by the Soar API.
  • caseName - Name of the case that was updated.
  • error - Error message if the update failed (present only on failure).

Dependencies

  • Soar API with authentication token

Troubleshooting

  • Ensure the Case ID is correct and exists in the Soar system to avoid 404 errors.
  • Verify that the API token is valid and has sufficient permissions to update cases.
  • Check the format of date fields (Date Detection and Date Occurrence) to ensure they are valid ISO strings.
  • If the node fails, review the detailed error message and response body logged for clues.
  • Use the 'Continue On Fail' option to handle errors gracefully and process subsequent items.

Discussion