Ivanti Neurons for ITSM Trigger
AI-generatedSummary
Polls Ivanti Neurons for ITSM business objects for new or updated records based on configured timing and filters, triggering workflow executions with the retrieved data.
Inputs
- Poll Times — Specifies when the trigger should poll Ivanti Neurons for ITSM for new or updated objects (e.g., every minute, hour, day, week, month, a custom cron expression, or every X minutes/hours).
- Business Object Name (required) — The name of the business object to monitor (e.g., Incident, Change). An 's' is appended automatically to form the resource endpoint.
- Trigger On (required) — Specifies whether to trigger the workflow when objects are created or updated.
- Return All — Whether to return all records found or limit the results.
- Limit — The maximum number of results to return if 'Return All' is false.
- Send Select Parameters — Whether to restrict which fields to return for each object.
- Select Mode — Determines if fields are selected from a dropdown list or entered manually as a comma-separated list.
- Select Names or IDs — List of fields to return when using select list mode.
- Select (Manual) — Comma-separated list of fields to return when using manual select mode.
- Filter — OData filter expression to narrow the results returned by the trigger.
- Options — Additional options such as applying filters during manual testing, deduplication settings, overlap timing to avoid missed updates, pagination parameters, output key sorting, and null-value stripping.
Output shape
a list of objects representing business object records matching the trigger conditions
The trigger polls Ivanti Neurons for ITSM and emits new or updated records since the last poll. Deduplication by RecId and overlap seconds help avoid missing records near polling boundaries. When triggered manually, only the most recent matching record is fetched. Supports pagination, sorting of output keys, and optional removal of null fields.