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OpenBSP Trigger

Starts the workflow on OpenBSP message or conversation events

OpenBSP Trigger

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Summary

Starts a workflow when OpenBSP reports a conversation creation or update, a new message, or a message status change. It can filter message events by direction and service, and optionally attach conversation details and recent messages.

Inputs

  • Event (required) — Choose Conversation (insert or update), Message (insert), or Message Status (update).
  • Direction — For message and message status events, filter to any, incoming, or outgoing messages. Defaults to incoming.
  • Service — Filter to any service, Instagram, or WhatsApp. Defaults to any.
  • Load Conversation Context — When enabled, attach context for events whose data includes a conversation_id. Context includes the organization, conversation, contact, contact address, and recent messages.
  • Context Options — When context loading is enabled, set the message limit (default 50) and time window in days (default 7) for the attached messages.

Output shape

One item containing the incoming webhook body; with context enabled and a conversation_id present, the body also includes a context field.

The direction and service filters skip an event only when the corresponding data field is present and does not match the selection. Context messages are limited to the configured time window and count, and returned in chronological order.

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