ticketzero

n8n community node for TicketZero: GDPR-native customer messaging & helpdesk.

Package Information

Released: 2 mo ago
Downloads: 0 weekly / 0 monthly
Latest Version: 0.4.2

Available Nodes

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TicketZero icon
TicketZero
Manage contacts, conversations, messages, notes, files and automations in TicketZero, the GDPR-native all-in-one customer messaging and helpdesk platform.
TicketZero Trigger icon
TicketZero Trigger
Start a workflow when something happens in TicketZero: a new contact, a new or reopened conversation, an inbound or outbound message, an assignment, or a status change.

Documentation

n8n-nodes-ticketzero

This is an n8n community node. It lets you use TicketZero — a GDPR-native customer messaging & helpdesk platform — in your n8n workflows.

With it you can create and manage contacts, conversations, notes, contact lists and files, send messages and emails, trigger TicketZero automations, and start workflows from TicketZero events (new message, new conversation, and more).

Installation · Credentials · Nodes & operations · Trigger events · Compatibility · Resources

Installation

Follow the community nodes installation guide in the n8n documentation. In short: Settings → Community Nodes → Install and enter n8n-nodes-ticketzero.

Credentials

Create a TicketZero API credential:

  • API Key — from TicketZero under Settings → API Keys (format hc_live_… for production or hc_test_… for sandbox).
  • Base URL — https://ticketzero.de for production, or your own base URL for local/staging instances.

The key is sent as a Bearer token and unlocks the public API (/v1/api-public/*).

Nodes & operations

TicketZero

Resource Operations
Contact Create · Get · Get Many · Update · Delete
Contact List Get Many · Add Member · Remove Member
Conversation Get · Get Many · Update Status · Assign · Add Tag · Remove Tag · Delete
Note Add · Get Many · Delete
Message Send · Send Email
File Upload · Get Many · Get Download Link · Delete
Workspace Get Info

Contact attributes and file uploads (n8n binary data → multipart) are supported. Internal notes are invisible to the customer.

TicketZero Trigger

Starts a workflow when a TicketZero event occurs. When the workflow is activated the node automatically creates a webhook subscription in TicketZero and removes it on deactivation. Every event is verified with an HMAC-SHA256 signature (X-SG-Signature) against the secret returned when the subscription was created (±5 minute replay window).

TicketZero Automation

Triggers a TicketZero automation via its webhook token (from an automation whose trigger is "Webhook received"). If the automation has a signing secret, the payload is HMAC-SHA256-signed.

Trigger events

  • Message Received
  • Message Sent
  • Conversation Created
  • Status Changed
  • Conversation Assigned
  • Contact Created

Compatibility

Requires n8n 1.x. No external runtime dependencies. Tested against the TicketZero public API v1.

Resources

License

MIT

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