Trilox Trigger icon

Trilox Trigger

Starts the workflow when a support agent sends a message

Trilox Trigger

AI-generated

Summary

Trigger the workflow when a support agent sends a message from a selected Trilox app by receiving webhook events corresponding to agent messages.

Inputs

  • Trigger On (required) — Specify the event types to trigger on, currently only 'Agent Message' (trigger when a support agent sends a message).
  • App (required) — Select the Trilox app to receive agent messages from; this associates the webhook with the chosen app.

Output shape

a single webhook event object containing the JSON payload of the agent message received from the Trilox API

The operation sets up and validates a webhook URL with the selected Trilox app to receive agent messages. It outputs the full JSON data received in the webhook body whenever an agent message event occurs.

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