n8n-nodes-zammad-extended

Overview

Integrate advanced Zammad Helpdesk functionality into n8n workflows, targeting support teams and automation builders who need enhanced access to tickets, articles, users, organizations, and tags from Zammad. This package extends Zammad's API capabilities with rich filtering, search, and management operations without requiring Elasticsearch, facilitating sophisticated helpdesk automation.

Nodes & Operations

Zammad Extended

Manage and automate comprehensive Zammad Helpdesk resources including tickets, articles, users, organizations, and tags with extended filtering and search capabilities. This node supports detailed retrieval, creation, updating, and deletion operations for helpdesk entities, plus an option to make custom API calls to any Zammad endpoint.

• Ticket · Get All (mit Filtern) — Retrieve multiple Zammad tickets using various client-side filters without requiring Elasticsearch. Supports pagination to fetch up to a specified limit, sorts the tickets, and filters them by status, priority, group, owner, customer, organization, and creation or update date.
• Ticket · Get (einzeln) — Retrieve a single ticket from the Zammad Helpdesk by its unique numerical Ticket-ID.
• Ticket · Suchen — Search for tickets in Zammad using a specified search term and optional filters to refine results.
• Ticket · Erstellen — Create a new ticket in Zammad with a required title, group assignment, customer email, and initial article message. Optionally set ticket status, priority, owner, article details, and various custom fields during creation.
• Ticket · Aktualisieren — Update an existing Zammad ticket identified by its Ticket-ID, modifying specified fields and optionally adding an internal or public note to the ticket.
• Ticket · Löschen — Delete a ticket in Zammad by specifying its unique ticket ID.
• Artikel (Kommentar) · Alle abrufen — Retrieve all articles (comments) associated with a specific ticket in Zammad.
• Artikel (Kommentar) · Hinzufügen — Add a new article (comment) to an existing ticket in Zammad, specifying the ticket by its ID and providing the article's content along with optional metadata.
• Benutzer · Alle abrufen — Retrieve a paginated list of users from the Zammad helpdesk system, optionally filtered by telephone, mobile phone, email presence, VIP status, and country substring.
• Benutzer · Abrufen — Retrieve detailed information about a single user from the Zammad helpdesk by specifying the user's unique numeric ID.
• Benutzer · Suchen — Search users in Zammad by a query matching name, email, phone number, or login, with optional limits and phone number normalization.
• Benutzer · Erstellen — Create a new user in Zammad with required fields for first name, last name, and email, plus optional additional details such as phone numbers, organization, note, and role.
• Benutzer · Aktualisieren — Update an existing user in Zammad by specifying the user's unique numerical ID and the fields to change such as first name, last name, email, phone numbers, organization, and note.
• Organisation · Alle abrufen — Retrieve a list of organizations from Zammad, optionally filtered by a name substring, and paginated by page number and limit.
• Organisation · Abrufen — Retrieve detailed information about a specific organization from the Zammad helpdesk system using its unique organization ID.
• Organisation · Suchen — Search organizations in Zammad by a given query string and optionally limit the number of results returned.
• Organisation · Erstellen — Create a new organisation in the Zammad system with mandatory and optional details provided.
• Organisation · Aktualisieren — Update an existing Organisation in Zammad by specifying its ID and the fields to modify, such as name, domain, and note.
• Organisation · Mitglieder abrufen — Retrieve members (users) of a specified organization in Zammad.
• Tag · Alle abrufen — Retrieve all tags assigned to a specific ticket in Zammad by providing its Ticket-ID.
• Tag · Hinzufügen — Add a tag to a specific ticket in the Zammad system by providing the ticket ID and the tag name with case sensitivity.
• Tag · Entfernen — Remove a specified tag from a given ticket identified by its ticket ID in the Zammad helpdesk system.
• Custom API Call · API-Aufruf ausführen — Execute a custom HTTP API call to a selected Zammad API endpoint using the specified method, with optional query parameters and request body.

Installation

Install as an n8n community node: in n8n, open Settings → Community nodes → Install and enter n8n-nodes-zammad-extended.

Links

• n8n community nodes installation guide