Software Teams ClickUp Trigger icon

Software Teams ClickUp Trigger

Poll ClickUp for support tickets carrying a pickup tag and emit the same envelope as manual ticket intake.

Software Teams ClickUp Trigger

AI-generated

Summary

Polls ClickUp for tasks carrying the configured pickup tag and emits each matching ticket to start a workflow run. For each task, it fetches ticket details and prepares a support-triage input using the configured prompt, agent ID, and ticket budget.

Inputs

  • Poll Times (required) — Schedule for polling, such as every minute, hourly, or a custom cron expression.
  • Workspace ID (required) — Numeric ClickUp workspace ID to search.
  • Pickup Tag (required) — Exact tag that a task must carry to be eligible.
  • List IDs — Optional comma-separated ClickUp List ID allowlist; blank searches any list the credential can read.
  • Include Closed Tickets — Whether tagged closed tasks are eligible; defaults to false.
  • Process Existing Tagged Tickets on Activation — Whether to process the current tagged backlog on first activation; defaults to false.
  • Max Tickets per Poll — Maximum tickets emitted per poll, from 1 to 50; defaults to 10. Tasks sharing an update timestamp are retained across polls when the cap splits that group.
  • Support Prompt (required) — Prompt used to triage each ticket.
  • First Agent ID (required) — Agent ID used for the ticket's first Claude turn.
  • Ticket Budget USD (required) — Cumulative API-equivalent cost limit across the ticket's Claude turns.

Output shape

A list of n8n items, one per processed ticket.

Each item contains a support-ticket envelope built from the ClickUp task. Polling retains its timestamp and IDs to avoid losing tasks at a batch boundary. A task that cannot be fetched is emitted as an error item so it can be reviewed without blocking later tasks. The first activation establishes a current-time boundary unless backlog processing is enabled.

Links

Discussion