Software Teams Ticket Intake icon

Software Teams Ticket Intake

Normalize a pasted ticket or ClickUp task into the same PII-scrubbed, budgeted Software Teams envelope.

Software Teams Ticket Intake

AI-generated

Summary

Builds a support-ticket intake record from pasted content or a ClickUp task, then packages it with the configured triage prompt and agent settings for downstream workflow steps.

Inputs

  • Source (required) — Choose ClickUp Task or Pasted or Expression-Supplied Ticket; defaults to pasted/manual input.
  • Ticket JSON or Text (required) — Shown for manual input. Supply a JSON ticket object or plain text, including expressions such as {{ JSON.stringify($json) }}. User-authored text is PII-scrubbed before it reaches Claude.
  • ClickUp Task URL or ID (required) — Shown for ClickUp input. Provide a task URL or ID; a full URL is preferred.
  • ClickUp Workspace ID — Shown for ClickUp input. Required when the task reference is a custom ID rather than a full URL.
  • Support Prompt (required) — Instructions for ticket triage; defaults to classifying the request, identifying a safe next action, and asking one specific question if details are missing.
  • First Agent ID (required) — Specialist identifier for the next Claude Code node to run first; defaults to software-teams-support-triage.
  • Ticket Budget USD (required) — Cumulative estimated API-equivalent cost limit across Claude turns for the ticket; defaults to 1 USD. The configured amount is a guardrail and is not billed for subscription runs.

Output shape

A single n8n item containing the support-ticket intake envelope and settings for downstream processing.

Manual ticket input is parsed as JSON or treated as text, then sanitized; ClickUp input fetches task details and comments. The source pack indicates envelope construction, but does not show enough of the operation body to enumerate the returned fields.

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