Actions6
Overview
The "TANSS Ticket Lists" node interacts with the TANSS API to retrieve various categories of tickets related to companies, employees, projects, and general assignments. It is useful for automating workflows that require fetching ticket data from the TANSS system, such as monitoring open issues, generating reports, or integrating ticket information into other systems.
Specifically, the "Get General Tickets" operation fetches tickets that are not assigned to any employee, providing a way to identify unassigned tasks or issues that need attention.
Practical example:
A support team lead could use this node to automatically pull all general (unassigned) tickets daily and assign them to available technicians or escalate them as needed.
Properties
| Name | Meaning |
|---|---|
| API Token | API token obtained from the TANSS API login; used to authenticate requests to the API. |
Output
The node outputs an array of items where each item contains a json field holding the response data from the TANSS API for the requested tickets. The structure of the JSON depends on the API response but generally includes details about tickets such as IDs, descriptions, statuses, and other metadata.
No binary data output is produced by this node.
Dependencies
- Requires access to the TANSS API endpoint.
- Requires an API token credential for authentication with the TANSS API.
- The base URL for the TANSS API is obtained from the configured credentials in n8n.
- Network connectivity to the TANSS API server.
Troubleshooting
Common issues:
- Missing or invalid API token will cause authentication failures.
- Incorrect operation name or unsupported operation will throw an error.
- Network issues or incorrect base URL configuration can cause request failures.
Error messages:
"No credentials returned!": Indicates that the required API authentication credentials were not provided or configured."The operation \"<operation>\" is not recognized.": The specified operation is invalid or misspelled."Failed to execute <operation>: <error message>": A failure occurred during the API request, possibly due to network errors, invalid tokens, or server-side issues.
Resolution tips:
- Ensure the API token is correctly entered and valid.
- Verify the selected operation matches one of the supported options.
- Check network connectivity and the correctness of the base URL in credentials.
- Review API permissions associated with the token.
Links and References
- TANSS API documentation (refer to your organization's internal or public API docs for detailed ticket data structures and authentication methods).