Actions7
- Hội Thoại (Conversation) Actions
- Người Dùng (OA) Actions
- Thông Tin OA Actions
- Tin Tư Vấn (CS Message) Actions
- Token Actions
Tin Tư Vấn (CS Message) → Gửi Tin Tư Vấn Dạng Văn Bản
AI-generatedSummary
Send a text consultation message to a Zalo Official Account user within the 7‑day interaction window.
Inputs
- csUserId (required) — Zalo User ID of the recipient; must have interacted with the OA in the last 7 days.
- csText (required) — Text content of the message (max 500 characters per Zalo limits).
Output shape
a single JSON record representing the API response
Contains the Zalo API's payload on success; may include error information on failure.
Examples
Example 1: Notify a support lead about a new inquiry.
csUserId = "1234567890"; csText = "Bạn có thể giải thích chi tiết về chính sách trả hàng không?"