Actions4
- Review Request Actions
- Message Actions
Message → Send Message to Human
AI-generatedOverview
This node operation sends a message to a human agent within a specified session. It is useful in scenarios where automated workflows need to communicate directly with human agents, such as customer support or live chat systems. For example, a workflow could send a message to a human agent to notify them of a critical issue or to pass on information collected from an automated process.
Use Case Examples
- Sending a notification message to a human agent during a customer support workflow.
- Passing information from an automated system to a human agent for further action.
Properties
| Name | Meaning |
|---|---|
| Agent | The agent you are messaging as, selected from a list or specified by ID. |
| Session ID | The session ID to associate the message with, linking the message to a specific conversation or context. |
| Message | The actual message content to send to the human agent. |
Output
JSON
json- The full response from the API call to send the message, including status and any returned data.
Dependencies
- Requires an API key credential for authentication with the gotoHuman API.
Troubleshooting
- Ensure the agent ID is valid and corresponds to an existing agent in the system.
- Verify the session ID is correctly set to associate the message with the intended session.
- Check that the message content is not empty and is properly formatted.
- Common errors include HTTP 4xx or 5xx responses from the API, which indicate client or server errors respectively. These should be resolved by checking the request parameters and API status.
Links
- gotoHuman API Documentation - Official documentation for sending requests and messages using the gotoHuman API.