Overview

This node operation retrieves customer information associated with a specific case in the Manage Metadata resource. It is useful for scenarios where you need to fetch detailed customer data linked to a case, such as in incident response or case management workflows. For example, it can be used to gather customer details for reporting or further processing in an automated investigation.

Use Case Examples

1. Fetch all customer details for a given case ID to display in a dashboard.
2. Retrieve specific fields of customer data for a case to integrate with another system.

Properties

Output

JSON

• custom_attributes - Custom attributes related to the customer.
• customer_description - Description of the customer.
• customer_id - Unique identifier of the customer.
• customer_name - Name of the customer.
• customer_sla - Service level agreement details for the customer.
• customer_uuid - Universal unique identifier for the customer.

Dependencies

• An API key credential or authentication token for accessing the DFIR IRIS system.

Troubleshooting

• Ensure the Case ID is valid and exists in the system to avoid errors related to missing data.
• If the 'Return Raw' option is enabled, the output may be complex and require additional parsing.
• Incorrect field names in the 'Return Fields' option may result in incomplete or empty data.
• Authentication failures due to invalid or missing credentials will prevent data retrieval.