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Eleven Labs Conversational

Interact with ElevenLabs Conversational AI API

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Conversation → Send Feedback

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Overview

The "Send Feedback" operation for the Conversation resource allows users to submit feedback on a specific conversation by providing a conversation ID and indicating whether they liked or disliked the conversation. This node is useful in scenarios where you want to collect user sentiment or quality ratings about conversational AI interactions, enabling continuous improvement of the conversational agents.

Practical examples include:

  • Collecting user feedback after a customer support chat session.
  • Monitoring satisfaction levels for automated phone conversations.
  • Gathering data to improve AI response quality based on user likes or dislikes.

Properties

Name Meaning
Conversation ID The unique identifier of the conversation for which feedback is being sent.
Feedback The type of feedback to send; options are: "Like" or "Dislike".

Output

The node outputs JSON data representing the result of the feedback submission. The exact structure depends on the API response from the ElevenLabs Conversational AI service but typically includes confirmation of the feedback being recorded or any error messages if the operation failed.

No binary data output is involved in this operation.

Dependencies

  • Requires an active connection to the ElevenLabs Conversational AI API.
  • Requires an API authentication token configured in n8n credentials to authorize requests.
  • The node depends on the ConversationService module internally to perform the feedback submission.

Troubleshooting

  • Common issues:

    • Invalid or missing Conversation ID: Ensure the conversation ID provided exists and is correctly formatted.
    • Authentication errors: Verify that the API key credential is valid and has necessary permissions.
    • Network or API downtime: Check network connectivity and ElevenLabs service status.

  • Error messages:

    • "Conversation not found": The specified conversation ID does not exist; verify the ID.
    • "Unauthorized" or "Invalid API key": Authentication failed; check API credentials.
    • "Feedback value invalid": The feedback option must be either "like" or "dislike".

Resolving these usually involves verifying input parameters, ensuring correct credentials, and retrying the request.

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