Genesys Cloud MCP Plus

Genesys Cloud MCP Plus - 15 comprehensive tools for contact center analytics

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Search Queues

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Overview

The node "Genesys Cloud MCP Plus" provides a set of tools for contact center analytics by interacting with Genesys Cloud services. The Search Queues operation allows users to search for routing queues by their names or name patterns, supporting wildcard characters. This is useful for quickly locating specific queues within a large contact center environment.

Practical scenarios include:

  • Finding all support-related queues by searching with a pattern like *Support*.
  • Retrieving a paginated list of queues matching certain naming conventions to analyze or monitor them further.
  • Integrating queue search into automated workflows that require dynamic queue identification.

Properties

Name Meaning
Queue Name The name or pattern of the queue to search for. Supports wildcards (e.g., *Support*).
Page Size Number of results to return per page, with a maximum limit of 500. Defaults to 100.

Output

The output is a JSON object containing the search results from the Genesys Cloud service. It typically includes an array of queue objects matching the search criteria, each with details such as queue ID, name, and other metadata relevant to the routing queues.

No binary data is produced by this operation.

Example output structure (simplified):

{
  "entities": [
    {
      "id": "queue-id-1",
      "name": "Support Queue",
      "otherQueueDetails": "..."
    },
    {
      "id": "queue-id-2",
      "name": "Technical Support",
      "otherQueueDetails": "..."
    }
  ],
  "pageSize": 100,
  "total": 2
}

Dependencies

  • Requires an API key credential for authenticating with the Genesys Cloud MCP Plus API.
  • The node depends on the external Genesys Cloud MCP Plus service endpoint to perform queue searches.
  • Proper network access and permissions to query Genesys Cloud routing queues are necessary.

Troubleshooting

  • Common issues:

    • Invalid or missing API credentials will cause authentication failures.
    • Using an invalid queue name pattern or unsupported wildcard syntax may result in no matches or errors.
    • Requesting a page size larger than 500 will likely be rejected or truncated by the API.

  • Error messages:

    • "Operation searchQueues not supported": Indicates the operation parameter was incorrectly set or not recognized.
    • Authentication errors: Check that the API key credential is correctly configured and has sufficient permissions.
    • Network or timeout errors: Verify connectivity to the Genesys Cloud API endpoints.

To resolve these issues:

  • Ensure the API key credential is valid and properly assigned.
  • Use correct wildcard patterns supported by the API.
  • Keep the page size within allowed limits.
  • Confirm network connectivity and firewall settings allow outbound requests to Genesys Cloud.

Links and References

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