Actions15
- Search Queues
- Query Queue Volumes
- Sample Conversations by Queue
- Voice Call Quality
- Conversation Sentiment
- Conversation Topics
- Conversation Transcript
- Enhanced Conversation Search
- Agent Media Type Performance
- Real Time Queue Status
- Real Time Agent Presence
- Live Conversation Monitoring
- Wrap Up Code Analytics
- Agent Status Monitoring
- Search Voice Conversations
Voice Call Quality
AI-generatedOverview
This node integrates with Genesys Cloud MCP Plus, a suite of 15 tools designed for contact center analytics. Specifically, the "Voice Call Quality" operation analyzes voice call quality metrics for specified conversations. This is useful for contact center managers or analysts who want to assess the audio quality of customer interactions to identify issues such as poor connection, dropped calls, or other audio impairments.
Practical examples include:
- Evaluating the quality of recent customer service calls to ensure compliance with service standards.
- Identifying calls with degraded audio quality to investigate network or hardware problems.
- Monitoring trends in call quality over time to improve customer experience.
Properties
| Name | Meaning |
|---|---|
| Conversation IDs | Comma-separated list of conversation IDs (max 100) for which to analyze voice call quality. |
Output
The node outputs a JSON object containing detailed voice call quality metrics for each specified conversation ID. The structure typically includes data points such as audio quality scores, packet loss, jitter, latency, and other relevant call quality indicators provided by the Genesys Cloud MCP Plus service.
No binary data output is produced by this operation.
Dependencies
- Requires an API key credential for authenticating with the Genesys Cloud MCP Plus API.
- The node depends on the external GenesysCloudMcpPlusService class to perform API requests.
- Proper configuration of the API credentials within n8n is necessary for successful execution.
Troubleshooting
Common Issues:
- Providing more than 100 conversation IDs may cause errors due to API limits.
- Invalid or expired API credentials will result in authentication failures.
- Network connectivity issues can prevent the node from reaching the Genesys Cloud MCP Plus API.
Error Messages:
"Operation voiceCallQuality not supported": Indicates a misconfiguration or typo in the operation parameter.- Authentication errors usually mention invalid credentials or unauthorized access; verify API keys.
- Timeout or network errors suggest connectivity problems; check internet access and firewall settings.
To resolve these issues:
- Ensure the conversation IDs are valid and do not exceed the maximum allowed count.
- Verify that the API key credential is correctly set up and has appropriate permissions.
- Confirm network connectivity to the Genesys Cloud MCP Plus API endpoint.