Actions16
Incident → Assign
AI-generatedSummary
Assign an incident to a user via their email or member ID.
Inputs
- incidentId (required) — ID of the incident.
- assignmentMethod (required) — Method to identify the assignee: either by email or member ID.
- assigneeEmail (required) — Email address of the user to assign the incident to (if assignmentMethod is 'By Email').
- assigneeId (required) — ID of the user to assign the incident to (if assignmentMethod is 'By Member ID').
- sendEmail — Whether to notify the assignee by email.
Output shape
no body — success/failure only
Returns success or error message, depending on the operation outcome.
Examples
Example 1: Assigning an incident by email
Set incidentId to '123', assignmentMethod to 'email', assigneeEmail to 'user@example.com', and sendEmail to true.
Example 2: Assigning an incident by member ID
Set incidentId to '456', assignmentMethod to 'memberId', assigneeId to 789, and sendEmail to false.