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Ivanti Neurons for ITSM (Web Service)

Interact with Ivanti Neurons for ITSM using Internal Web Services

Actions3

Search → Query

AI-generated

Summary

Execute complex queries on Ivanti Neurons for ITSM business objects with optional joins to related objects, filtering, selecting specific fields, and sorting the results.

Inputs

  • From Object (required) — The main business object to search (e.g. Incident)
  • Return All — Whether to return all matching results or limit the output
  • Limit — Maximum number of results to return; used only if Return All is false
  • Relationships (Joins) — Add related object relationships to join (supports Many-to-Many) by specifying relationship names
  • Select Fields — Comma-separated list of field names to retrieve from the objects (e.g. RecId, Subject, CI.Name)
  • Where Clause — One or more filter conditions to apply, each specifying a field, condition operator (e.g. Equals, Greater Than), a comparison value if applicable, and join operators (AND/OR) between conditions
  • Order By — One or more sorting rules, each specifying the field to sort by and direction (Ascending or Descending)

Output shape

a list of JSON objects each representing one matching record

Each output item includes the selected fields as key-value pairs aggregated from the query result. The operation handles pagination and partial results if limits are applied. Errors during execution appear in the output if 'Continue On Fail' is enabled.

Examples

Example 1: Search for Incidents with Subject like 'Server' and return RecId and Subject fields, limited to 10 results, sorted by RecId descending.

From Object='Incident', Select Fields='RecId, Subject', Where Clause with one rule: Field='Subject', Condition='Like', Value='%Server%', Order By with one sort rule: Field='RecId', Direction='DESC', Limit=10, Return All=false.

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