LiraX Telephony

Call control, IVR and Voice AI features

AI-generated

Summary

Initiate IVR call to customer, play greeting and question, collect DTMF/voice response matching valid responses, and post result to webhook.

from (required) — Internal extension number of the employee who will initiate the call. Select from list or enter manually.
to1 (required) — First phone number to be dialed. For AskQuestion — customer number that will receive the IVR question. Enter full international number.
ask (required) — Question text or IVR voice menu that will be read to the customer. Customer should respond by pressing a button (DTMF) or by voice.
ok (required) — List of valid responses separated by spaces. Can be digits (DTMF buttons) or words (for speech recognition). Customer response will be sent to webhook.
idshop — Select shop/branch from list or enter ID manually. 0 = default shop.
hello — Greeting message that will be spoken to customer before the main IVR question.
text1 — Additional text #1 for complex IVR scenarios with multiple stages.
text2 — Additional text #2 for complex IVR scenarios. Used together with Text 1 for multi-level voice menus.
text3 — Additional text #3 for complex IVR scenarios. Allows building branched scenarios for handling incoming calls.
text4 — Additional text #4 for the most complex IVR scenarios with multiple stages and conditions.
bye — Closing message after customer response. Use for thanking and confirming receipt of the answer.
cburl — Webhook URL to receive IVR results. LiraX system will send POST request with customer response to this URL.

Item with IVR response data written back; includes selected response value and call metadata.

Customer response is posted to cburl via POST; workflow can capture result via LiraX Trigger node or webhook.

from: '101', to1: '+15551234567', ask: 'Press 1 for sales, 2 for support', ok: '1 2', cburl: 'https://n8n.com/webhook/lirax-ivr'