Actions7
Conversation Auto Reply
AI-generatedOverview
This node operation allows users to change the auto-reply setting of a conversation in Monitchat. It is useful for scenarios where you want to enable or disable automatic replies for specific conversations, such as managing customer support interactions or automating responses based on conversation status.
Use Case Examples
- Automatically enable auto-reply for a new customer conversation to provide instant acknowledgment.
- Disable auto-reply for a conversation when a human agent takes over to avoid redundant messages.
Properties
| Name | Meaning |
|---|---|
| Conversation ID | The unique identifier of the conversation to change the auto-reply setting for. |
| Auto Reply | Boolean flag indicating whether to send an auto reply (true) or not (false). |
Output
JSON
json- The response from Monitchat API indicating the result of the auto-reply change operation.
Dependencies
- Requires Monitchat API key credential for authentication.
Troubleshooting
- Common issues include invalid conversation ID or expired/invalid API key, which will cause API request failures.
- Error messages from the API are returned in the output JSON under an error property if continueOnFail is enabled.
- Ensure the conversation ID exists and the API key is valid and has necessary permissions.