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N8N Tools - Tidio API

Complete Tidio integration - Live chat, AI chatbots, and customer engagement

Actions31

Conversation → Remove Tag

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Overview

This node integrates with the Tidio API to manage live chat conversations, including removing tags from conversations. The "Remove Tag" operation under the "Conversation" resource allows users to delete a specific tag from an existing conversation by specifying the conversation ID and the tag name.

Common scenarios for this node include:

  • Automating chat management workflows where tags are used to categorize or prioritize conversations.
  • Removing outdated or irrelevant tags from conversations after certain events or conditions are met.
  • Maintaining clean and accurate conversation metadata in customer support or sales chat systems.

For example, if a conversation was tagged as "urgent" but the issue has been resolved, this node can be used to remove the "urgent" tag automatically.

Properties

Name Meaning
Conversation ID The unique identifier of the conversation from which the tag will be removed.
Additional Fields A collection of optional fields; for "Remove Tag" operation, the relevant field is:
- Tag Name The name of the tag to remove from the conversation (string).

Output

The node outputs a JSON object representing the response from the Tidio API after attempting to remove the tag. This typically includes confirmation of the tag removal or details about the updated conversation state.

The output structure is:

{
  "json": {
    // Response data from Tidio API regarding the tag removal
  },
  "pairedItem": {
    "item": <index_of_input_item>
  }
}

No binary data output is produced by this operation.

Dependencies

  • Requires an API key credential for authenticating with the Tidio API.
  • Needs configuration of the Tidio API URL, client ID, and client secret within the node credentials.
  • The node sends requests through a proxy service hosted at https://n8ntools.io/api/v1/proxy/tidio using an additional API key for that proxy.

Troubleshooting

  • Missing or invalid Conversation ID: Ensure the conversation ID provided exists and is correctly formatted.
  • Tag Name not specified: The tag name to remove must be provided; otherwise, the API call will fail.
  • Authentication errors: Verify that the API key, client ID, and client secret credentials are correctly set up and valid.
  • API rate limits or network issues: If requests fail intermittently, check network connectivity and Tidio API rate limits.
  • Error messages from the node will typically indicate unknown operations or resources if misconfigured. Double-check that the resource is set to "Conversation" and operation to "Remove Tag".

Links and References

Discussion