Omnichannel Trigger

Receive webhooks from Omnichannel when new unassigned messages arrive

Omnichannel Trigger

AI-generated

Summary

Receive webhooks from Omnichannel for new unassigned messages (or test) and optionally validate the HMAC‑SHA256 signature.

Inputs

None.

Output shape

array

Each element is an object containing the webhook data. For event 'message.received.unassigned' the object includes: event, timestamp, message, conversation, customer, channelAccount, tenantId. For event 'webhook.test' the object includes: event, timestamp, channelAccountId, challengeId, message.

Examples

Example 1: A new unassigned message arrives in Omnichannel

Validate Signature: false (or true with correct secret). Webhook Secret: .

Discussion