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Msgboxx Tools Dev

msgboxx DEV tools for managing conversations, users, and teams. WORKFLOW: 1) Call User/Team resources to get lists, 2) Extract teamId/userId field from response for matching name, 3) Use extracted teamId/userId in Conversation assignment operations.

Actions6

Conversation → Archive

AI-generated

Overview

This node operation archives a specified conversation by updating its folder status to 'archive' via an API call. It is useful in scenarios where conversations need to be organized or hidden from the active inbox, such as managing customer support tickets or chat histories.

Use Case Examples

  1. Archiving a customer support conversation after resolution to keep the inbox clean.
  2. Automatically archiving conversations older than a certain date to maintain system performance.

Properties

Name Meaning
Conversation Id The unique identifier of the conversation to be archived. This must be a valid conversation ID string.

Output

JSON

  • success - Indicates if the archive operation was successful (true/false).
  • actionTaken - Indicates if an action was performed (true/false).
  • type - The type of action performed, here it is 'archived'.
  • conversationId - The ID of the conversation that was archived.

Dependencies

Troubleshooting

  • Ensure the conversation ID provided is valid and exists in the system to avoid errors.
  • Check that the API key credential is correctly configured and has the necessary permissions.
  • Common error messages may include authentication failures or invalid conversation ID errors. Verify credentials and input parameters to resolve these.

Links

Discussion