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Request Tracker

Consume Request Tracker REST2 API

Actions15

Queue → Get Many

AI-generated

Overview

This node operation retrieves multiple queues from the Request Tracker system using its REST2 API. It supports filtering queues by name, description, and lifecycle, and allows sorting and pagination of results. This operation is useful for workflows that need to list or process multiple queues, such as monitoring queue statuses or integrating queue data into other systems.

Use Case Examples

  1. Retrieve all queues with names containing 'Support' to monitor active support queues.
  2. Fetch up to 100 queues sorted by name in descending order for reporting purposes.

Properties

Name Meaning
Return All Whether to return all results or only up to a given limit.
Limit Maximum number of queue results to return when not returning all.
Filters Filters to narrow down queues by name, description, or lifecycle.
Additional Options Additional options for sorting the queues.
Simplify Whether to simplify the response by flattening custom fields and converting user objects to readable strings.
Request Options Settings for request behavior such as batching, SSL validation, proxy, and timeout.

Output

JSON

  • items
    • ``
      * id - Unique identifier of the queue.
      * Name - Name of the queue.
      * Description - Description of the queue.

Dependencies

  • Request Tracker REST2 API

Troubleshooting

  • Common issues include network connectivity problems, incorrect API credentials, or SSL certificate validation errors. Verify API credentials and network access to the Request Tracker instance.
  • If the node returns empty results, check the filter criteria and ensure queues matching the filters exist.
  • Timeout errors may occur if the server is slow to respond; adjust the timeout setting accordingly.

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