Actions9
Evaluate Response
AI-generatedSummary
Evaluate the quality of a response in addressing the original message by scoring the response against the message content.
Inputs
- Message (required) — The original message that was responded to, up to 10,000 characters.
- Response (required) — The response text to evaluate and score against the original message, up to 10,000 characters.
Output shape
a single JSON object containing evaluation scores and details as returned by the Tone API
The response shape depends on the Tone API's /evaluate endpoint. Both inputs must not exceed 10,000 characters each, or the node will throw an error. The operation consumes credits as per the API's policy.
Examples
Example 1: Evaluating customer service replies
Provide the original customer message in 'Message' and the agent's reply in 'Response' inputs to receive a score indicating how well the reply addresses the customer's concerns.