Overview

This node operation forwards a message to specified thread IDs. It takes the content of the message to be forwarded and a list of thread IDs as input, then processes the forwarding of the message to each specified thread. This is useful in scenarios where a message needs to be shared or redirected to multiple conversation threads, such as in customer support or team collaboration platforms.

Use Case Examples

1. Forward a customer query message to multiple support team threads for faster resolution.
2. Share an important announcement message across different project threads in a team communication tool.

Properties

Output

JSON

• forwardedMessageId - The ID of the forwarded message.
• threadId - The ID of the thread to which the message was forwarded.
• status - The status of the forwarding operation for each thread.

Dependencies

• Requires API authentication to access messaging service and perform forwarding operations.

Troubleshooting

• Ensure the 'Forward Message Content' is not empty and properly formatted.
• Verify that the 'Forward To Thread IDs' are valid and accessible by the authenticated user.
• Check API authentication credentials if forwarding fails due to permission issues.
• Handle errors gracefully when one or more thread IDs are invalid or the forwarding operation is unsuccessful for some threads.