Actions16
- ZNS Message Actions
- ZNS Template Actions
- ZNS Info Actions
ZNS Info → Get Customer Feedback
AI-generatedOverview
This node interacts with the Zalo Notification Service (ZNS) API to retrieve customer feedback based on specified criteria. It is useful for businesses using Zalo's platform to gather and analyze customer feedback related to their ZNS templates. For example, a business can fetch feedback within a specific time range, limit the number of results, and paginate through feedback entries using offset and limit parameters.
Use Case Examples
- Retrieve customer feedback for a specific ZNS template within a given time range to analyze customer satisfaction.
- Fetch a limited number of feedback entries starting from a certain offset to paginate through large datasets.
Properties
| Name | Meaning |
|---|---|
| Template ID | ID of the ZNS template to filter customer feedback (optional). If provided, feedback related to this template will be retrieved. |
| From Time | Start time for filtering feedback, specified as a timestamp in milliseconds. Only feedback from this time onwards will be retrieved. |
| To Time | End time for filtering feedback, specified as a timestamp in milliseconds. Only feedback up to this time will be retrieved. |
| Offset | Starting position for retrieving data, used for pagination. Defines the offset from the beginning of the dataset. |
| Limit | Maximum number of feedback results to return. Limits the size of the response for manageable data handling. |
Output
JSON
json- Contains the retrieved customer feedback data from the Zalo ZNS API, including feedback details based on the input parameters.
Dependencies
- Zalo OA API Credential for authentication with the Zalo Notification Service API
Troubleshooting
- Common issues include invalid or expired API credentials, resulting in authentication errors. Ensure the Zalo OA API credential is correctly configured and valid.
- Incorrect or missing input parameters such as invalid timestamps or template IDs may cause the API to return errors or empty results. Verify input values before execution.
- Network or API service issues may cause request failures. Check network connectivity and Zalo API service status if errors occur.
Links
- Zalo Notification Service API Documentation - Official documentation for the Zalo Notification Service API, useful for understanding available endpoints and parameters.