Actions17
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Conversation → Update Status
AI-generatedSummary
Updates the status of a Peach conversation by sending a PATCH request to the Peach WhatsApp Platform API with the new status value.
Inputs
- Conversation ID (required) — ID of the conversation to update. It is inserted into the URL path /api/v1/conversations/{id}.
- New Status — Status to set: Awaiting Customer Response, Closed, Open, or Pending. Defaults to Closed. It is sent as
statusin the request body. - Request Options — Optional node settings for the HTTP request. Batching sets items per batch and the interval in ms between batches. Ignore SSL Issues accepts invalid certificates. Proxy sets an HTTP proxy URL. Timeout is in ms and defaults to 10000.
Output shape
The JSON response from the Peach API for the PATCH request. This is most likely the updated conversation record, but the source doesn't define the response shape.
The node uses declarative routing and has no custom execute code, so the response is passed through unchanged. It makes one request per input item. API errors, such as an unknown conversation ID, surface as node errors. Authentication uses the peachApi credential against https://app.trypeach.ai.
Examples
Example 1: Close a conversation after a support ticket is resolved.
Conversation ID = {{$json.conversationId}}, New Status = Closed.
Example 2: Reopen a conversation when a customer replies.
Conversation ID from the trigger data, New Status = Open.