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Carbon Voice

Send messages, voice memos, and manage Carbon Voice resources

Actions10

Action Item → Create

AI-generated

Summary

Create an action item attached to either a conversation or a folder within a specified workspace in Carbon Voice.

Inputs

  • Title (required) — Short title of the action item.
  • Notes — Optional body or details text for the action item.
  • Container Type (required) — Specifies where to attach the action item: either a conversation (channel) or a folder.
  • Workspace Name or ID — Workspace containing the target container; filters the available conversations or folders.
  • Conversation Name or ID (required) — Required if Container Type is 'Conversation'; the conversation to attach the action item to.
  • Folder Name or ID (required) — Required if Container Type is 'Folder'; the folder to attach the action item to.
  • Assigned To Name or ID — Optional assignee responsible for the action item.
  • Due Date — Optional due date in ISO 8601 format for the action item.
  • Source Message ID — Optional ID of the message from which the action item was derived.

Output shape

a single record representing the created action item.

Returns the full JSON response from the Carbon Voice API POST /action-items endpoint. If the required parameters (title and container ID) are not provided, the node errors.

Examples

Example 1: Create an action item attached to a conversation

Set Container Type to 'Conversation', select Workspace, choose Conversation, provide Title (required) and optionally Notes, Assigned To, Due Date, and Source Message ID.

Example 2: Create an action item attached to a folder

Set Container Type to 'Folder', select Workspace, choose Folder, provide Title (required) and optionally Notes, Assigned To, Due Date, and Source Message ID.

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