Actions19
Ticket → Update
AI-generatedSummary
Update a ticket by sending a PUT request to Atera with the given ticket ID and payload.
Inputs
- ticketId (required) — The ID of the ticket to update
- payload (required) — Ticket request body as JSON based on Atera API documentation
- requestOptions — Collection of request settings including batching, interval, and other HTTP options
- allowUnauthorizedCerts — Whether to accept the response even if SSL certificate validation is not possible
- proxy — HTTP proxy to use, e.g., http://username:password@myproxy:3128
- timeout — Time in ms to wait for the server to send response headers before aborting the request
Output shape
a single ticket object
The updated ticket record is returned; batching may split the request but the response still contains the full updated ticket.
Examples
Example 1: Update ticket status
Set Ticket ID to 9876, provide a payload like {"status":"closed"}, optionally enable batching with batchSize 50.
Example 2: Update multiple tickets via batching
Leave Ticket ID empty (auto‑filled from payload), configure batchSize 100 and batchInterval 2000 ms, send payloads in batch.
Example 3: Update with proxy and SSL override
Enter proxy URL, set Allow SSL Issues to true, set Ticket ID and payload, then execute Update.