Actions57
- Company Actions
- Company - Address Actions
- Company - User Actions
- Company - Contact Actions
- Company - Group Actions
- Company - Role Actions
- Company - Rule Actions
- Company - Sku Actions
- Company - Restrict Actions
- Sales Organization Actions
- Product Actions
- Category Actions
- Servicecenter - Order Actions
- Servicecenter - Invoice Actions
- Servicecenter - Credit Memo Actions
- Servicecenter - Shipment Actions
- Servicecenter - Tracking Actions
- Servicecenter - Reshipment Actions
- Servicecenter - Backorder Actions
- Requests - Inquiry Actions
- Requests - Ticket Actions
- Requests - Return Registration Actions
- Download Actions
- Bill of Material Actions
Requests - Ticket → Get Many
AI-generatedOverview
This node operation retrieves multiple ticket requests from the Avanta API. It is useful for scenarios where you need to fetch a list of tickets, such as for monitoring support requests, generating reports, or integrating ticket data into other workflows. Users can customize the request with options like debug mode, SSL certificate handling, timeout settings, and filtering criteria.
Use Case Examples
- Fetching all tickets to display in a dashboard.
- Retrieving a limited number of tickets for processing in a batch job.
- Applying JSON filters to get tickets matching specific criteria.
Properties
| Name | Meaning |
|---|---|
| Request Options | Collection of options to customize the API request, including debug mode, SSL certificate validation, and timeout duration. |
| Return All | Whether to return all results or only up to a given limit. |
| Limit | Maximum number of results to return when not returning all. |
| Filter | Type of filter to apply to the ticket retrieval, either none or JSON-based filtering. |
| Filters (JSON) | JSON string representing filter criteria to apply when retrieving tickets. |
Output
JSON
tickets- Array of ticket objects retrieved from the API.debugInfo- Optional debug information about the API request if debug mode is enabled.
Dependencies
- Avanta API with appropriate API key credentials
Troubleshooting
- If the node fails due to SSL certificate issues, enable 'Ignore SSL Issues' option to bypass validation (not recommended for production).
- Timeout errors can occur if the server is slow; increase the 'Timeout' value to allow more time for response.
- Invalid JSON filter strings will cause errors; ensure the filter JSON is correctly formatted.
- If no tickets are returned, verify the filter criteria or check if tickets exist in the system.
Links
- Magento guide to creating filters - Reference guide for constructing JSON filters used in ticket retrieval.