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Integration → Chatwoot
AI-generatedOverview
This node integrates with the Chatwoot service within the Evolution API, allowing users to enable, disable, or check the status of Chatwoot integration for a specified instance. It is useful for managing Chatwoot settings programmatically, such as enabling the integration, configuring account details, and managing message and contact import options.
Use Case Examples
- Enable Chatwoot integration for a customer support instance by providing the Chatwoot URL, account ID, and admin token.
- Check the current status of Chatwoot integration for an instance to verify if it is enabled or disabled.
Properties
| Name | Meaning |
|---|---|
| Instance Name | The name of the instance that will send the message, used to identify the integration context. |
| What Do You Want To Do | Choose between enabling/disabling Chatwoot integration or checking its status. |
| Enable Chatwoot | Boolean flag to enable or disable the Chatwoot integration (only when setting Chatwoot). |
| Chatwoot URL | The URL of the Chatwoot instance to connect to. |
| Chatwoot Account ID | The account ID in Chatwoot for the integration. |
| Chatwoot Admin Token | Admin token for authenticating with Chatwoot API. |
| Chatwoot Agent Signature | Flag to enable or disable the Chatwoot agent signature on messages. |
| Reopen Messages In Chatwoot | Flag to enable or disable reopening conversations in Chatwoot. |
| Start Conversations As Pending In Chatwoot | Flag to start new conversations as pending in Chatwoot. |
| Import Contacts To Chatwoot | Flag to enable or disable importing contacts to Chatwoot. |
| Chatwoot Inbox Name | Optional name of the Chatwoot inbox to use. |
| Merge Brazilian Contacts In Chatwoot | Flag to enable or disable merging Brazilian contacts in Chatwoot. |
| Import Messages To Chatwoot | Flag to enable or disable importing messages to Chatwoot. |
| Import Messages From How Many Days To Chatwoot | Optional number of days to limit message import to Chatwoot. |
| Create Inbox | Flag to enable or disable automatic creation of inbox in Chatwoot. |
| QRCode Contact Name In Chatwoot | Optional QRCode contact name in Chatwoot. |
| Logo URL For Contact In Chatwoot | Optional URL for the logo of the contact in Chatwoot. |
Output
JSON
status- The status of the Chatwoot integration operation (e.g., success, failure).message- A descriptive message about the result of the operation.data- Additional data returned from the Chatwoot API related to the integration settings or status.
Dependencies
- Requires Chatwoot API access with admin token for authentication.
Troubleshooting
- Ensure the Chatwoot URL and account ID are correct and accessible from the node environment.
- Verify that the Chatwoot admin token is valid and has sufficient permissions to perform the requested operations.
- If enabling or disabling integration fails, check network connectivity and API endpoint availability.
- Error messages related to authentication usually indicate invalid or expired tokens; refresh or regenerate the token as needed.
Links
- Chatwoot API Documentation - Official documentation for Chatwoot API endpoints and authentication.