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Conversation → Update Status
AI-generatedSummary
Sets the status of a Kapso conversation to Active (reopen) or Ended (close) through the Kapso API.
Inputs
- Conversation (required) — The conversation to update. Choose from a searchable list (shows the 5 most recent matches) or enter a conversation UUID by ID, for example one taken from a Kapso Trigger payload.
- Status (required) — The new status: Active reopens the conversation, Ended closes it. Defaults to Ended.
Output shape
One n8n item per input item, with the JSON response from Kapso for the updated conversation.
The source pack shows only function signatures, so the exact response fields aren't visible. A request body is built from the selected status and sent for the chosen conversation ID. Invalid or missing UUIDs and API errors are raised as normalized Kapso errors.
Examples
Example 1: Close a conversation after an agent workflow finishes handling it.
Conversation: By ID, set from an expression such as the conversation ID in the trigger payload. Status: Ended.
Example 2: Reopen a conversation when a customer writes again.
Conversation: By ID, using the conversation UUID from the earlier step. Status: Active.