Actions125
- Project Actions
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- Support Actions
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Support → Create
AI-generatedSummary
Initiates a new support conversation on the Mittwald platform.
Inputs
- conversationCategory — Selects the category for the conversation. Can be chosen from a searchable list or provided as an ID (UUID or short ID).
- title — The subject line or title of the support conversation.
- message — The initial content of the conversation. Supports multi-line text.
Output shape
a single item
The returned item contains the created conversation details. Note that the source pack contains only a placeholder for the 'Support' resource implementation, so the exact API response shape is inferred from the UI properties and standard resource locator patterns.
Examples
Example 1: Creating a general support ticket
Set 'Conversation Category' to 'General Support' via the list, provide a 'Title' and 'Message' describing the issue.
Example 2: Creating a support ticket with a specific ID
Select 'By ID' mode for 'Conversation Category' and paste the category ID, then fill in the 'Title' and 'Message'.