Actions8
Get Contact (CRM)
AI-generatedSummary
Retrieve detailed CRM contact information for a specific business contact identified by the business ID, communication channel, and channel-specific sender ID.
Inputs
- crmBusinessId (required) — The numeric ID of the business that owns the contact. This must correspond to the team owning the API key and is typically wired from the inbound webhook payload.
- crmChannel (required) — The communication channel for the conversation, such as whatsapp, facebook, instagram, or website_chat. Both the webhook's original vocabulary and the CRM's accepted vocabulary are supported; unrecognized values will cause an error.
- crmChannelId (required) — The platform-specific identifier for the contact's sender, like WhatsApp phone number, Facebook PSID, Instagram IGSID, or website chat visitor ID, usually taken directly from the inbound webhook data.
Output shape
a single contact record containing lifecycle stage, custom fields, tags, ad source, and any open deal for the contact on the specified channel and business.
Requires all three identification inputs to be provided and valid; the business ID is validated as a positive integer before the request and the channel and channel ID must be non-empty strings. Errors occur if the contact is not found or if input validation fails. Returned data is a JSON object (or array enclosed into an array by the node) representing the contact's CRM data for use downstream in the workflow.