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Msgboxx Tools

msgboxx tools for managing conversations, users, and teams. WORKFLOW: 1) Call User/Team resources to get lists, 2) Extract teamId/userId field from response for matching name, 3) Use extracted teamId/userId in Conversation assignment operations.

Actions6

Conversation → Archive

AI-generated

Overview

This node operation archives a specified conversation in the Msgboxx system. It is useful for managing conversation workflows by moving conversations to an archive folder, helping to keep the inbox organized. For example, after resolving a customer support issue, the conversation can be archived to indicate it is no longer active.

Use Case Examples

  1. Archiving a customer support conversation after issue resolution to keep the inbox clean.
  2. Automatically archiving conversations older than a certain date to maintain system organization.

Properties

Name Meaning
Conversation Id The unique identifier of the conversation to be archived. This must be a valid conversation ID string.

Output

JSON

  • success - Indicates whether the archive operation was successful (true/false).
  • actionTaken - Indicates that an action was performed (true).
  • type - The type of action performed, which is 'archived' for this operation.
  • conversationId - The ID of the conversation that was archived.

Dependencies

  • Requires an API key credential for Msgboxx API authentication to perform the archive operation.

Troubleshooting

  • Ensure the provided conversation ID is valid and exists in the Msgboxx system to avoid errors.
  • Check that the API key credential is correctly configured and has the necessary permissions to update conversation status.
  • Common error messages may include authentication failures or invalid conversation ID errors; verify credentials and input parameters accordingly.

Discussion