Msgboxx Tools icon

Msgboxx Tools

msgboxx tools for managing conversations, users, and teams. WORKFLOW: 1) Call User/Team resources to get lists, 2) Extract teamId/userId field from response for matching name, 3) Use extracted teamId/userId in Conversation assignment operations.

Actions6

Conversation → Unarchive

AI-generated

Overview

This node operation unarchives a specified conversation in the Msgboxx system by moving it from the 'archive' folder back to the 'inbox' folder. It is useful in scenarios where archived conversations need to be reactivated or reviewed again. For example, customer support teams can use this to bring back old conversations for follow-up or further action.

Use Case Examples

  1. Unarchive a conversation by providing its conversation ID to move it back to the active inbox folder.
  2. Use this operation to manage conversation statuses dynamically within a workflow.

Properties

Name Meaning
Conversation Id The unique identifier of the conversation to unarchive. This must be a valid conversation ID string.

Output

JSON

  • success - Indicates if the unarchive operation was successful (true/false).
  • actionTaken - Indicates if an action was performed (true/false).
  • type - The type of action performed, here it will be 'unarchived'.
  • conversationId - The ID of the conversation that was unarchived.

Dependencies

  • Requires an API key credential for Msgboxx API authentication to perform the unarchive operation.

Troubleshooting

  • Ensure the provided conversation ID is valid and exists in the Msgboxx system to avoid errors.
  • Check that the API key credential is correctly configured and has the necessary permissions to update conversation status.
  • If the API request fails, verify network connectivity and the Msgboxx API service status.

Discussion