Actions27
- App Actions
- Account Actions
- Channel Actions
- Message Actions
- Template Actions
- Contact Actions
- Chat Actions
- Tag Actions
- User Actions
- Team Actions
- Webhook Actions
Contact → Forward Contact
AI-generatedOverview
This node operation forwards a contact to a specified user or team within the Poli API system. It is useful in scenarios where contact management involves reassigning or delegating contacts to different users or teams for follow-up or handling. For example, a customer support contact can be forwarded to a specific support agent or a team responsible for a particular issue.
Use Case Examples
- Forward a contact to a specific user by providing the user's UUID and the contact's UUID.
- Forward a contact to a team by specifying the team's UUID and the contact's UUID.
Properties
| Name | Meaning |
|---|---|
| Contact UUID | The unique identifier of the contact to be forwarded. |
| Forward to | Choose whether to forward the contact to a specific user or a team. |
| User UUID | The unique identifier of the user who will receive the forwarded contact. Required if forwarding to a user. |
| Team UUID | The unique identifier of the team that will receive the forwarded contact. Required if forwarding to a team. |
Output
JSON
success- Indicates whether the forwarding operation was successful.forwardedContactId- The UUID of the contact that was forwarded.forwardedTo- Details about the user or team to whom the contact was forwarded.
Dependencies
- Poli API with appropriate authentication credentials
Troubleshooting
- Ensure that the Contact UUID provided is valid and exists in the system.
- If forwarding to a user, verify that the User UUID is correct and that the user has permission to receive forwarded contacts.
- If forwarding to a team, verify that the Team UUID is correct and that the team exists.
- Common error messages may include missing required parameters or invalid UUIDs; ensure all required fields are filled correctly.