Respond.ioInstall

Summary

Set the status of a conversation with a contact by opening or closing it based on the contact's identifier.

Inputs

• Identifier Type (required) — Choose how to identify the contact: by Id (numeric), Email, or Phone number.
• Contact ID (required) — Provide the numeric ID of the contact (required if Identifier Type is 'Id').
• Contact Identifier (required) — Provide the contact's email address or phone number (required if Identifier Type is 'Email' or 'Phone').
• Conversation Status (required) — Select the status to set for the conversation: 'open' or 'close'.
• Select Conversation Category — If closing a conversation, optionally select a category describing the reason or type of closure.
• Summary — If closing a conversation, optionally provide a summary description of the conversation.

Output shape

a single conversation record with updated status and optional category and summary fields

Output includes the updated conversation data. Conversation status must be either 'open' or 'close'. Category and summary are only applicable when setting status to 'close'. Identification requires appropriate input based on selected identifier type.

Links

• n8n community nodes installation guide