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Dashboard → Get Agent Metrics
AI-generatedSummary
Retrieve the selected agent’s dashboard metrics for a date range, choosing transferred requests, response time, volume of work, or time in conversation.
Inputs
- Metric Type (required) — Choose Transferred Requests, Response Time, Volume of Work, or Time in Conversation.
- Agent (required) — Select an agent from the list or enter an agent ID.
- Start Date (required) — Start of the date range in YYYY-MM-DD format.
- End Date (required) — End of the date range in YYYY-MM-DD format.
Output shape
Not determinable from the provided source pack.
The source pack shows only the operation function signature, without its implementation or response handling.