Actions981
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Support Case → Insert or update record
AI-generatedSummary
Insert or update a Support Case record in NetSuite by specifying its external identifier and any desired fields to modify.
Inputs
- id (required) — The external identifier of the Support Case record to insert or update.
- additionalFields — Optional collection of Support Case fields and related attributes to set or update, including information like assigned employee, category, contact, priority, status, messages, dates, and custom fields.
- customFields — List of custom fields to set on the Support Case, each with field name, type, and value.
- isDebugMode — Whether to include full HTTP request and response details in the operation output for troubleshooting.
- authMethod — The authentication method to use with NetSuite API: OAuth1 (default) or OAuth2.
Output shape
a single record representing the inserted or updated Support Case, including any identifiers and response information
Optional debug information is included if Debug Mode is enabled. The operation uses HTTP PUT with the Support Case external ID as the record key.
Examples
Example 1: Update existing Support Case
Provide the Support Case external ID in 'id' and specify fields like 'title', 'status', or 'priority' under 'additionalFields' to update those attributes.
Example 2: Insert new Support Case
Use a new unique external ID for 'id' and fill fields under 'additionalFields' and 'customFields' to create a new Support Case record.