Actions981
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Support Case → Update record
AI-generatedSummary
Update an existing Support Case record in NetSuite by specifying its internal ID and providing the fields to modify.
Inputs
- id (required) — Internal identifier of the Support Case to update.
- additionalFields — Optional fields to update on the Support Case, including assigned entity, category, company, contact, status, priority, messages, and various date/time and custom fields.
- customFields — List of custom fields to update on the Support Case, with field names, types, and values.
- authMethod — Authentication method to use, either OAuth1 (default) or OAuth2.
- isDebugMode — Enable to include full request and response details in the output for debugging purposes.
Output shape
The updated Support Case record representation as returned by the NetSuite REST API, including updated field values and metadata.
Supports an optional debug mode outputting full HTTP request and response details. The request is a PATCH to the /supportCase/{id} endpoint with the fields to update. Custom fields are handled distinctly. Errors and validations may be affected by optional idempotency and validation headers.