Actions129
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Conversations → Update Conversation
AI-generatedSummary
Update an existing conversation's properties such as priority and SLA policy by specifying their new values.
Inputs
- Priority — Set the priority level of the conversation; options are urgent, high, medium, low, or none (default is high).
- Sla Policy Id — Set the SLA policy ID for the conversation (available only in Enterprise edition).
Output shape
a single updated conversation record
Returns the updated conversation details reflecting the changes; request options such as batching, proxy, SSL handling, and timeout can be configured but do not affect the update result shape.