Overview

This node operation creates a new organisation in the Supportpal system via its REST API. It allows users to specify the organisation's name and various optional fields such as brand ID, country, language code, timezone, notes, domain, and access levels. Additionally, custom fields can be set for the organisation. This operation is useful for automating the addition of organisations in customer support workflows, CRM integrations, or help desk management systems.

Use Case Examples

1. Automatically create a new organisation when a lead is added in a CRM system.
2. Add organisations from a spreadsheet or external database into Supportpal for centralized management.

Properties

Output

JSON

• id - Unique identifier of the created organisation.
• name - Name of the created organisation.
• brand_id - Brand ID associated with the organisation.
• country - Country code of the organisation.
• language_code - Language code of the organisation.
• timezone - Timezone of the organisation.
• notes - Notes about the organisation.
• domain - Domains associated with the organisation.
• groups - User access levels within the organisation.
• customfield - Custom fields set for the organisation.

Dependencies

• Supportpal REST API

Troubleshooting

• Ensure the API credentials for Supportpal are correctly configured and have permissions to create organisations.
• Verify that the 'name' field is provided as it is required; missing this will cause an error.
• If custom fields are used, ensure the field IDs are valid and exist in the Supportpal system.
• Check the format of optional fields like 'domain' and 'groups' to ensure they are valid JSON arrays as expected by the API.

Links

• Supportpal API Documentation - Official documentation for Supportpal REST API endpoints and usage.