Overview

This node updates an existing organisation in the Supportpal system via its REST API. It allows users to modify various organisation details such as name, country, language code, timezone, notes, domain, access levels, and custom fields. This operation is useful for maintaining up-to-date organisation information in a help desk or customer support environment, ensuring accurate data for user management and automated processes.

Use Case Examples

1. Updating the name and country of an organisation to reflect a recent rebranding or relocation.
2. Modifying the access levels of users within an organisation to change their permissions.
3. Adding or updating custom fields to store additional organisation-specific information.

Properties

Output

JSON

• id - The unique identifier of the updated organisation.
• name - The name of the organisation.
• country - The country code of the organisation.
• language_code - The language code of the organisation.
• timezone - The timezone of the organisation.
• notes - Notes about the organisation.
• domain - Domains associated with the organisation.
• groups - User access levels within the organisation.
• customfield - Custom fields and their values for the organisation.

Dependencies

• Supportpal REST API

Troubleshooting

• Ensure the organisation ID provided is correct and exists in the Supportpal system to avoid 'not found' errors.
• Verify that the API credentials used have sufficient permissions to update organisation data.
• Check the format of optional fields, especially JSON fields like 'domain' and 'groups', to ensure they are valid arrays or objects as expected.
• If the node returns an error related to custom fields, confirm that the custom field IDs are valid and exist in the Supportpal system.

Links

• Supportpal API Documentation - Organisations - Official API documentation for managing organisations in Supportpal.