Overview

This node operation creates a new ticket in the NinjaOne system. It is useful for automating the creation of support or service tickets based on incoming data or events, such as customer requests, incident reports, or task assignments. For example, it can be used to automatically log a new issue reported by a user or to create a task ticket for a technician.

Use Case Examples

1. Automatically create a support ticket when a customer submits a form.
2. Log an incident ticket when a monitoring alert is triggered.

Properties

Output

JSON

• id - Unique identifier of the created ticket.
• subject - Summary or subject of the created ticket.
• description
  • body - Detailed description body of the created ticket.
• assignedAppUserId - ID of the technician assigned to the ticket.
• priority - Priority level of the created ticket.
• status - Current status of the created ticket.
• tags - Tags associated with the created ticket.

Dependencies

• NinjaOne API with OAuth2 authentication

Troubleshooting

• Ensure required fields 'Summary' and 'Description' are provided; missing these will cause errors.
• Verify that IDs provided (e.g., assigned user, client, location) exist in the NinjaOne system to avoid invalid reference errors.
• Check API credentials and base URL configuration if authentication or connection errors occur.
• If using JSON attributes or comma-separated lists, ensure correct formatting to prevent request failures.

Links

• NinjaOne API Documentation - Official API documentation for NinjaOne, useful for understanding ticket creation and other operations.