Actions27
- Administration Management Actions
- Asset Management Actions
- Assistance Management Actions
- Management Actions
- Other Action Actions
- Setup Management Actions
- Tool Management Actions
Assistance Management → Get an Assistance Management Item
AI-generatedSummary
Retrieve Assistance Management ITIL objects by type and ID.
Inputs
- itemtype (required) — Type of Assistance Management item to retrieve. Options: Ticket, Change, Problem. Default: Ticket.
- itemId — ID of the ITIL object to retrieve. Use 0 to fetch all objects of the selected type. Default: 0.
Output shape
JSON response from GLPI containing the requested ITIL object or all objects of the selected type if itemId is 0.
If itemId is omitted or 0, the operation returns all objects of the chosen type.